We purchased coverage with a new home in July, 2015. Had a claim December, 2015.
It took 2 assigned contractors to final get a call back. The contractor they sent misdiagnosed problem (leak in water heater), said he fixed toilet ("Just me, It wont leak again, I was leaking again while he was still in driveway), garbage disposal never repaired (or replaced). Said they would dispatch another contractor then, sent the same guy. Finally, we had our builder come out and access the problems, they gave us the run around for another week.
Then said we wont pay for water heater leak, yet never fixed the toilet or garbage disposal. When had to pay another contractor ( an actual PLUMBER, who knew what he was doing). It cost us $1,500 and Select Home Warranty said they would refund our premiums and the expenses paid to their original shottie contractor. That was January.
March 9th, we followed up, were told our check had been issued and mailed; allow up to 14 days. Its now April, a month later and we still haven't received anything. We tried to be fair and patient but at NO point did they do what they were contracted to do. Then sent terrible contractors out, gave us the run around, still never paid.
At every point, we provided documentation and substantiation for claim. I can not believe there is any honesty in the company or their employees.
Review about: Select Home Warranty Water Heater Warranty.
Reason of review: dishonest management and employees.
Monetary Loss: $3200.
Preferred solution: Full refund.
I didn't like: Very dishonest, Run around, Horrible customer service, Company period, Will authorize a repair but still refuse to pay.