Select Home Warranty's reply to: Horrible customer service

The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Paris Vjz
map-marker Lenoir City, Tennessee

Horrible customer service

Denied claim based on technician's assessment. Technician failed to diagnose problem correctly.

Unit was repaired by another company.

I tried over and over to explain and no one could understand the English language. They just keep saying claim is denied sorry.

I have been trying to cancel my contract since June with no luck.

As I write this review, I have been on hold for 45:29 mins.

Please think before you purchase from this Company.

User's recommendation: I have been with two other Warranty Companies and Select is by far the worst.

Select Home Warranty's reply to: Review update

All of the consumers claim determinations were made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Ron M Uky

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Verified Reviewer
| map-marker Lawrenceville, Georgia

Review update

Select Home Warranty - Review update

Just a follow up to my complaint of 6/24/22. Consumers PLEASE!!!

Read the hundreds of complaints made with Pissed Consumer and the THOUSANDS of complaints made with the BBB concerning Select Home Warranty. Not sure how this company is still in business but please read the comments made and DO NOT follow the lead of those of us silly enough to purchase this scam.

Do not follow our stupidity. Save your money !!!

User's recommendation: DO NOT BUY !!!!!!!!!!

Select Home Warranty's reply to: Not replacing my dryer with new one

The customers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Lynda D Cos

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Verified Reviewer
| map-marker Washington, District Of Columbia

Not replacing my dryer with new one

Select Home Warranty - Not replacing my dryer with new one

I have alway had my home under a home warranty and at the time I went with select home warranty I had to home warranty is running at the same time for almost a year so a went with select and paid up front for 6 years. Then one day my dryer stoped I called them first it took them over a week to come out they fixed it and as soon as they left I heard a bang and so I called back the next day and it took them over a month to come back out and they could not fix it did not make the parts no more and they just offered me $200 I have not accepted it yet because Im not happy with that I shouldve received a new dryer for all the years I had it under a warranty I couldve brought several dryers this is why you get warrantiesSo you dont have to face problems like this very unhappy and customer service is horrible

Loss:
$1500

Preferred solution: New replacement dryer since they could not fix mine

User's recommendation: Do not use them

Select Home Warranty's reply to: Resolved: Worst Experience

All of the consumers claim determinations were made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Resolved
Sarah V Sqm

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Resolved: Worst Experience

Select Home Warranty - Worst Experience
Updated by user Sep 06, 2022

Company fixed the issue and I have been provided with full refund.

Original review Aug 07, 2022

This company is unethical. They are awful to deal with. My advice for future customers is to choose a different home warranty company.

Loss:
$475

Preferred solution: Full refund

Select Home Warranty's reply to: They do whatever they can to deny claims based on description of the problem.

The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Lezlie R

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Verified Reviewer
| map-marker Elk Grove, California

They do whatever they can to deny claims based on description of the problem.

Select Home Warranty - They do whatever they can to deny claims based on description of the problem.

2nd claim in a row that is denied based on my description of the problem. I get referred to "fine print" that justifies their actions.

I bought a contract over several years and even "added" on additional coverage.

The sales reps try to assure you that "if" cannot be fixed, it will be replaced. How can customer service determine what the problem is without the service call; which by the way, our deductible covers? They just denied coverage on my top end GE Profile Advantium ($2000+) microwave based on my described problem with the claim it would be "too expensive" to fix and offered me a whopping $95 to replace it after "depreciation" and deductibles without even sending out a technician! Isn't part of the reason most of us choose home warranties because we have appliances that are outside the warranty period?

This is also the "bait and switch their sales team uses to solicit customers into buying a longer term.

Very Disappointed in Select Home Warranty! DO NOT USE TAKE THE BAIT!\

Lezlie Russo.

Preferred solution: Full refund

User's recommendation: DO NOT USE THEM. They are disceptive in their sales tactics.

Select Home Warranty's reply to: They are trash

The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Umar R Omp

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Verified Reviewer
| map-marker Owings Mills, Maryland

They are trash

The only pay up to $150 for any claim. The have trash repair people who seem not to trust Select and when you complain or want to cancel they charge you 75$ even when they havent done anything.

i lost the monthly fees, service fee and now the cancellation fee. They operate as a full fledge scam beware. They need court action against them and should be barred in Maryland.

They actually tried to intimidate me with the cancellation fee so I wouldn't drop them. They dont tell you their screwy policies when you sign up and just throw it in document you get after you sign up

Loss:
$525
Pros:
  • Low cost for plan
Cons:
  • Nothing was true
  • Incompetence of service reps
  • Slow poor customer service always look for outs

Preferred solution: Full refund

User's recommendation: Dont believe the reviews they are trash

Select Home Warranty's reply to: Could not fix mt A.C. Would not buy me a new one.

The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Lavern L Dmf

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Verified Reviewer
| map-marker Mesa, Arizona

Could not fix mt A.C. Would not buy me a new one.

1st call. Technician stated he needed Freon.

He put in two (2) lbs. which cost me right @ $180.00. A/C worked fine. Didn't use the A/C for two weeks.

When I did put it on again, it did not work.

Technician stated the lines leaked & could not be fixed. Company refused to fix or buy me a new A/C.

Loss:
$11
Cons:
  • Fraudulent company
  • Total fraud

Preferred solution: Let the company propose a solution

User's recommendation: Find a different & better company.

Select Home Warranty's reply to: Not supplying what they agreed

The consumers fixture claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
louise c Fbi

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Verified Reviewer
| map-marker Clearwater, Florida

Not supplying what they agreed

\No that is a lie, it was never sent or email. The time of purchase of the home was May 31st not May 18th.

We were still querying about the policy at that time I can show and prove that there was a string of email with the agents asking for the policy. She finally emailed a generic sample THAT WAS NOT the future policy.

My client wants a refund. Pure and simple. This company needs to do refund.

I checked out the plumber they send and there are several complaints that he gauges the customer if they have a warranty. I have communicated this to Select home warranty and they do not CARE.

There is a problem here and they should address it.

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Refund my customer!! Louise

Loss:
$1715
Pros:
  • I thought i liked the price and the coverage
  • That i never have to deal with them again
Cons:
  • No ethics
  • Worst home warranty company

Preferred solution: Full refund

User's recommendation: Do not use this warranty company

Select Home Warranty's reply to: They are a scam, they take your money and do not cover anything

The consumer was sent a copy of their warranty agreement at the time of purchase. In addition, the consumer was able to view our terms and conditions on our website at all times pre and post purchase.
The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
louise c Fbi

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Verified Reviewer
| map-marker Clearwater, Florida

They are a scam, they take your money and do not cover anything

First we never saw the fine print. or the warranty in writing.

We asked for it but it was never send. We went ahead and bought it because the rating was above 9, it sounded like a good company. My client had a plumbing valve that went bad . It needed to be replaced.

Select home warranty only covers $400 for this kind of repair, the plumber that came is charging $800.This is also after my client had to pay him $100 service charge fee. Spend hours on the phone trying to get this repaired and basically my client has NO WARRANTY . They take your money call someone to fix it ad covers very little if anything and client has to pay for the difference. The purpose of a warranty is to have coverage in case something happens.

But Select covers so little (contrary to what their promotion says) might as well not to have one. I have dealt with "other Warranty company" and yes there is a service charge but they do fix whatever is wrong without having to pay in addition to the technician.

This is a scam not a warranty company. Louise Realtor from Flori

Loss:
$1715

Preferred solution: Full refund

User's recommendation: run away they take your money and do not fix anything, it is a scam

Select Home Warranty's reply to: Failure to fullfil agreement

The consumers claim determinations were made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Ron M Uky

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Verified Reviewer
| map-marker Atlanta, Georgia

Failure to fullfil agreement

In April 2021 my wife purchased a two (2) year home warranty with Select Home Warranty. She was very specific in making sure the sales person knew we had purchased a 40 + year old home which included a pool, and made sure include the pool in the warranty agreement.

In that we were unaware of any maintenance completed on any of the items to be covered and had no maintenance records from the previous owner she purchased the Executive VIP Membership that shows NO Maintenance records are required for service.

On May 9th I found the pump motor and pump impeller had locked up and the pool was starting to turn green due to lack of circulation. I attempted to contact Select Home Warranty but after an extensive amount of time on hold I hung up. Several attempts were made to make a claim on the Select Home Warranty claims website http://www.selecthomewarranty.com/submitclaim but info would not transmit. I made the decision to make contact with several pool services in the area to make repairs.

The only company that could make repairs within a reasonable period of time stated they had an opening on Friday, 5/13/22, and could replace the motor and pump. I scheduled the repairs and continued to attempt to make contact with Select Home Warranty. Finally, on 5/12/22, an attempt was made to contact Ian (sales rep for Select Home Warranty) with no response as well. Finally, late on 5/12/22 I got an answer on the phone with Selects Customer Service.

The conversation was difficult due to the customer service rep speaking with a very strong accent, but I explained the issue and that an appointment had been made with a company that could/would make the repairs the next morning. I received two (2 emails from Select. 1st stating, they had received the claims report and a 2nd stating they were unable to get a service provider so I could make contact with one myself (which had already happened).

On 5/13/22, the repair service provider showed as scheduled, made the repairs, and then spoke with a representative of Select Home Warranty to explain service provided. Again, the conversation was lengthy due to the Select Warranty rep spoke with a very strong accent making communication difficult.

Once the repairman concluded his conversation, I was told by the Select rep that the repairs would not be covered for any amount because I had contacted a repair service on my own and the repair man stated there was some corrosion and rust on the items being repaired. I subsequently received an email stating the claim would not be covered due to corrosion and rust. My response to Select Warranty was they were unable to find a repair service, so I did; and that I found it quite humorous that the claim was denied due to a piece of equipment that was covered as an addition to this policy that operates outside in the weather and is designed to move water. I let them know if the invoice forwarded to them was not paid within 30 days (as stated in the agreement as part of the reimbursement process) that I would pursue other avenues.

A canned email reply from Select was received to my comments stating they would have an answer within 24 hours.

No communication has been received from Select sine that email on 5/13/22.

I really dont expect Select to honor the warranty but wanted it on the record and available to anyone that does their homework by checking with various complaint websites and will know the issues they can look forward to before spending their money on what I consider a waste of money. Better to set up a savings account each month to handle such cost.

User's recommendation: Do not purchase

Select Home Warranty's reply to: Horrible experience

The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
KATHY W Rqq

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Verified Reviewer
| map-marker Silver City, New Mexico

Horrible experience

Innumerable calls resulted in a "run around" over and over. We had a refrigeration unit go bad.

The first five calls resulted in "we can't find a technician. Find your own". Finally (3 weeks later) they found a technician who came out. Repairs will be at least $1500.

We replaced the unit and sent the invoice to SHW. Their total coverage will be $275. What a joke. Trying to get our money back ---and of course we have had no response; our request is probably lost in a black hole somewhere.

And the sales person, who of course was so helpful in the beginning:

"If for some reason you do not receive the service your expected please email or call me. It was truly a pleasure dealing with you and if there is anything I can do for you in the future, please do not hesitate to ask" has not returned calls or answered emails, and shoveled us off to customer service the one time we got through to him.

An absolute nightmare, and so sorry we ever looked in to this company. It is a hard sell scam

.

Loss:
$7400
Pros:
  • Low cost for plan
Cons:
  • Will not get back to you
  • Nothing but a run around
  • Will not repair items

Preferred solution: Full refund

User's recommendation: AVOID

Select Home Warranty's reply to: I am a single legally blind senior who was scammed by SHW. They say they will provide technicians, but I have been waiting over a month now. They did say that I could get my own and then pay them.

The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Lynn D Owa

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I am a single legally blind senior who was scammed by SHW. They say they will provide technicians, but I have been waiting over a month now. They did say that I could get my own and then pay them.

Select Home Warranty - I am a single legally blind senior who was scammed by SHW. They say they...

I am a single, legally blind female senior who recently purchased a new home. New to the area, and not knowing any reputable plumbing, electric or HVAC companies, I purchased a home warranty from Select Home Warranty (SHW) company.

After the warranty period began, I called SHW about a problem with my hot water heater. I went through the claim process and after a week of waiting for a technician, I received an email from SHW stating they could not find a technician and I needed to find my own. I did not know about the reimbursement option, and no one I talked to as SHW explained it to me either. I had to pay the cost myself.

I had been "covered" by the SHW "warranty" for less than a year and they left me to fend for myself. I felt that I had been scammed out of $1934.96 ("warranty price") and all I got for my money was excuses and no resolution whatsoever.

I contacted SHW again about a warranty issue. On Monday May 16th I called because I was having a plumbing issue. After my phone call with the manager, I received an email to call the "escalations team".

On Thursday May 26, called and spoke with Nicholas. We discussed cancelling my policy and getting a refund. He then proceeded to tell me that he did not have a computer to send me information about a refund to me. He could talk to me but could not send me anything in writing.

Nicholas did tell me he would have billing send me the refund information.

I received an email from Ron Smith a "manager in the executive customer relation department", to call him. I returned his call Friday May 27. From the beginning Mr. Smith was aggressive, rude and kept trying to bullying me by interrupting me and talking over me.

I asked him what SHW would pay as a refund of my policy. I asked for that information in writing. Mr. Smith told me that he could tell me about the numbers over the phone but not in writing, he said that the billing department could only provide those number and his would be an estimate.

I asked him to send me the estimate via email and he agreed.

I have not received any information regarding my cancellation/refund options and no technician has been sent to my house to work on my plumbing issue.

This has been almost a month. NO DO

Loss:
$193496

Preferred solution: Full refund

User's recommendation: do not waste your money or nerves with this company they are horrible and if not illegal, unethical!

Select Home Warranty's reply to: This company tells you they will replace an appliance if they cannot repair it in their sales pitch--not true

The consumers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Katie R Asw

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Verified Reviewer

This company tells you they will replace an appliance if they cannot repair it in their sales pitch--not true

They will only pay the depreciated value of the appliance. Deceptive practices.

I have never heard of such. It took 19 days to get a service repair appointment.

I was without a dryer for that long, then SHW wants to pay $125 to replace it. DECEPTIVE PRACTICES!

Loss:
$335
Cons:
  • Deceptive business practices

Preferred solution: Replace the dryer

User's recommendation: DON'T BUY FROM THIS COMPANY!!

Select Home Warranty's reply to: Good luck getting reimbursed for anything!

The customers claim determination was made in accordance to their warranty terms and conditions. They have been serviced accordingly.
Tammi H Lqs

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Good luck getting reimbursed for anything!

Select Home Warranty - Good luck getting reimbursed for anything!

I purchased Select Home Warranty because I had tenants at the time and my well pump went out. I was looking for a home warranty company that supposedly covered well pumps and Select claims they do.

I had them for almost two years and put in a claim for my air conditioner which stopped working. Select sent out the worst contractor who said all my air conditioner needed was Freon, which of course, was not covered. I paid out of pocket and my air conditioner still was not working. I called several times and no one came out.

It was Winter so I let it go for a couple of months. In March I called and they sent a Sears technician out. He claimed my unit was t working because of rodent damage which was not normal wear and tear, therefore is not covered. The technician said that he replaced some wires and that it was working and we would be billed.

We were not billed and the air conditioner never worked. I called Select again and they told me to get my own technician which I did. He said the unit was not working because the compressor (a covered item) was not working and actually caused a fire in the fuse box which broke the thermostat as well. It cost me almost $1100.

I sent the report to Select Home and they refused to pay. They called me when I reported them to the BBB but would not resolve the issue. I found a Facebook group that says Select Home wont pay for anything and is just a big scam. I have since cancelled my policy.

Oh, Select will charge you $75 to cancel. I refused to pay that.

Loss:
$1105

Preferred solution: Full refund

User's recommendation: Don’t buy any Home Warranty. Put the money you would pay each month away in an account for repairs.

Select Home Warranty's reply to: Ac out still no help

The consumer has spoken with a claims representative on 6/8/22. If additional assistance is needed we advise that the consumer contact our office and speak with a customer service agent.
vincent g Cus

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Verified Reviewer
| map-marker Haines City, Florida

Ac out still no help

no help when called no help when called no help when called no help when called no help when called no help when called

Preferred solution: Let the company propose a solution