Select Home Warranty's reply to: Select Home Warranty - Epic fail the first time I used them.
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After 45 minutes they denied my claim because my policy doesn't cover "smart" thermostats. I don't want a NEW smart thermostat, but they denied the claim with a reimbursement amount of only about half the cost. I AM CANCELLING!!
UPDATE as of 1/14/26: I called locally and found someone who came out the next day. He promptly diagnosed the problem as a beyond-repair thermostat.
Per the company's instructions, I called to get the approval I had been promised would occur. It was again AN ABSOLUTE NIGHTMARE!! They kept asking for more and more information and stalling, when all the technician wanted to do was to replace the 20-year-old thermostat with a new one.
They won't pay for programmable ones, which was fine with us, but it still went on and on and on. Meanwhile, they're wasting my time and the repairman's time, even though I'd been promised I'd get that pre-approval.
Horrible, horrible experience the very first time I tried to use them. Took them four days to tell me they couldn't find anyone to fix my heater in the dead of winter--and that was only because I was calling every day.
The customer service reps were very nice but completely ineffective and lacking any authority to do anything other than apologize. I had to ask to cancel before I could get to anyone with any ability to do anything--and the only solution offered was for me to find my own technician and they would reimburse come out the next day. They won't check with local technicians--only ones in the major Tucson metro area which is an hour+ away, so of course they can't find anyone. We'll see if they come through, but I will probably still cancel after this is all over with.
Oh, and BTW, every email they send me asks me to review them--but the link doesn't work!
There's no way to review them on their web page customer portal! What does that tell you?
User's recommendation: Do not recommend.
Monetary Loss: $250.
Preferred solution: The actual service I paid for!! And a commitment to ensure that my repairs are fully covered.
Location: Mesa, Arizona
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